Privacy Policy

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Telephone number
• Email address
• ZIP code or general service location
• Information regarding your home-improvement or window project
• Preferred method or time of contact
• Any other information you voluntarily provide when requesting an estimate, consultation, or additional information

We may also automatically receive limited technical information when you use our website, such as:

• IP address
• Browser and device type
• Pages visited
• Referring website or advertisement
• Approximate geographic area
• Website interaction and conversion information
• Cookie, pixel, or similar tracking information

The specific technical information collected depends on the website, hosting, advertising, analytics, and related services we use.

We do not intentionally request Social Security numbers, financial account credentials, driver's license numbers, medical information, or other highly sensitive personal information through our standard lead forms. Please do not submit this information.

We may use personal information for purposes including:

• Responding to your request for information
• Providing or arranging a free estimate or consultation
• Determining whether your window or home-improvement needs may be appropriate for repair or replacement
• Connecting you with a participating residential window contractor or other service provider
• Allowing a participating provider to contact you regarding the service you requested
• Following up regarding your inquiry
• Providing customer support
• Communicating by telephone, email, or text message when permitted by applicable law and your consent
• Improving our advertising, website, offers, and services
• Measuring the effectiveness of advertising campaigns
• Preventing fraud, abuse, and unauthorized activity
• Maintaining records of consumer requests, consent, and opt-outs
• Complying with legal and regulatory obligations
• Protecting our legal rights and the rights of consumers and others

We will not use your information for materially different purposes without providing any notice or consent required by applicable law.

Our service may involve connecting consumers who request residential window information, estimates, repair evaluations, or replacement quotes with participating residential window companies.

When you request such services, we may provide information such as your name, telephone number, email address, ZIP code or service area, and project information to the residential window company or service provider identified in connection with your request.

We may receive compensation from a participating service provider for making this connection or providing the lead.

Where disclosure of personal information to a participating service provider constitutes a “sale” of personal data under applicable privacy law, you may have the right to opt out of that sale as described in the Your Privacy Rights section below.

Whenever reasonably practicable, the identity of the residential window company that may receive your information should be disclosed on or near the form through which you submit your information.

We do not authorize participating service providers to use your information for purposes unrelated to the home-improvement services you requested except where you independently consent to such use.

We may also disclose information to companies that perform services for us, including:

• Website hosting providers
• Customer relationship management software providers
• Email providers
• Telephone and text-message providers
• Advertising platforms
• Analytics providers
• Lead-management platforms
• IT and security providers
• Professional advisors
• Contractors assisting with our operations

These providers may process information as necessary to provide services to us.

Providing a telephone number through our website does not, by itself, waive rights you may have under the Telephone Consumer Protection Act (“TCPA”), Telemarketing Sales Rule, National Do Not Call requirements, or other applicable laws.

Where legally required, we will obtain separate consent before sending marketing communications using automated telephone dialing systems, artificial or prerecorded voices, automated text-message technology, or other technology requiring consent.

If you separately consent to marketing calls or text messages:

• Your consent is not a condition of purchasing goods or services.
• Message frequency may vary.
• Message and data rates may apply.
• You may revoke your consent at any time.
• You may reply STOP to a text message to request that text messages stop.
• You may communicate a request not to be called during a telephone conversation or through another reasonable method available to you.

We and our participating service providers are expected to honor applicable company-specific do-not-call and consent-revocation requirements.

We do not sell or transfer the record of your SMS opt-in consent to unrelated third parties for their independent text-message marketing. This restriction does not prevent us from providing your contact information to a residential window company that was specifically identified in connection with the service or estimate you requested, subject to applicable law and any required consent.

If you receive marketing emails from us, you may unsubscribe by using the unsubscribe mechanism contained in the email or by contacting us.

We will process unsubscribe requests in accordance with applicable law.

Transactional or service-related communications, such as communications directly related to an estimate or service request you initiated, may be treated differently from marketing communications as permitted by law.

We may use advertising platforms and technologies to advertise our services and measure advertising performance. Certain advertising activities or disclosures of information to participating service providers may constitute “targeted advertising,” “sharing,” or a “sale” of personal data under applicable privacy laws.

Where required by applicable law, consumers may request to opt out of the sale of their personal data or the processing of personal data for targeted advertising.

You may submit an opt-out request by emailing Contact@windowwinston.com with the subject line “Privacy Request.” Please include sufficient information for us to identify and process your request.

Depending on applicable law and whether the Utah Consumer Privacy Act applies to our business or a particular processing activity, Utah residents may have rights concerning their personal data.

These may include the right to:

• Confirm whether we process your personal data
• Access certain personal data we maintain about you
• Request correction of inaccurate personal data where applicable
• Request deletion of personal data you provided to us
• Obtain a portable copy of certain personal data you previously provided
• Opt out of certain sales of personal data
• Opt out of processing for targeted advertising

Even where a particular statutory right does not legally apply to our business because of an exemption or applicability threshold, we may choose to honor reasonable privacy requests voluntarily.

To submit a privacy request, contact ECRiggs@gmail.com with the subject line “Privacy Request.” Please provide enough information for us to reasonably verify that you are the person associated with the information being requested.

We may request additional information when reasonably necessary to authenticate your request. Where the Utah Consumer Privacy Act applies, we will respond within the time required by applicable law, generally within 45 days, subject to permitted extensions.

We will not unlawfully discriminate or retaliate against you for exercising an applicable privacy right.

You may request that we stop marketing calls by telling our representative that you do not wish to receive additional calls or by contacting us at:

• Email: Contact@windowwinston.com
• Phone: (801) 910-7993

We maintain suppression and opt-out information when reasonably necessary to ensure that a person who has requested not to receive communications is not inadvertently contacted again. Information maintained solely for suppression purposes may be retained even after a deletion request when retention is reasonably necessary to honor your request.

We retain personal information only for as long as reasonably necessary for purposes such as:

• Providing the service you requested
• Maintaining business and transaction records
• Demonstrating consent where applicable
• Maintaining opt-out and suppression records
• Resolving disputes
• Preventing fraud
• Complying with legal obligations
• Establishing, exercising, or defending legal claims

Retention periods may differ depending on the type of information and the reason it was collected. When information is no longer reasonably necessary, we may securely delete, destroy, anonymize, or otherwise dispose of it in accordance with applicable requirements.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, loss, or disclosure. These measures may include appropriate access controls, authentication procedures, secure software and service providers, employee or contractor access limitations, and other protections appropriate to the nature of the information we maintain.

However, no website, database, network, or electronic transmission can be guaranteed to be completely secure.

If we experience a security incident involving personal information, we will investigate and respond to the incident and provide any notices required under applicable Utah or federal law.

Our services are intended for homeowners and adults seeking residential home-improvement services. We do not knowingly collect personal information from children under the age of 13. If we learn that information from a child under 13 has been collected without legally required parental consent, we will take reasonable steps to delete the information.

Our website may use cookies, pixels, analytics services, advertising technologies, or similar tools to operate the website, understand website traffic, measure conversions, prevent fraud, improve advertising, and deliver or measure relevant advertisements.

Third-party advertising and analytics companies may collect information according to their own privacy policies. Where required by applicable law, we will provide appropriate choices regarding these technologies.

We may disclose information when reasonably necessary to:

• Comply with law, regulation, subpoena, court order, or lawful governmental request
• Protect our rights or property
• Protect the safety or rights of another person
• Investigate fraud or illegal activity
• Enforce agreements
• Establish or defend legal claims

Information may also be transferred in connection with a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, subject to applicable law.

Our website or communications may contain links to websites operated by third parties. We are not responsible for the privacy practices, security, content, or policies of websites we do not operate. We encourage you to review the privacy policies of third-party websites before providing information to them.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or legal requirements. When we make material changes, we will update the Effective Date above and provide any additional notice required by applicable law.

For questions about this Privacy Policy, our handling of personal information, or to exercise a privacy right, contact:

Consumer Privacy Requests

For access, correction, deletion, portability, sale/targeted-advertising opt-out, or other privacy requests, contact Contact@windowwinston.com and use the subject line “Privacy Request.”